My new carpet is shedding. Is something wrong with it?
Shedding is a natural result of fiber left over from the manufacturing process. Removing the fibers or fluff will not affect your carpet. Vacuuming often and well with a good vacuum cleaner will eventually take care of the problem. You may have to change the vacuum cleaner bag several times as it will fill up quickly.
Is it okay to clip carpet pieces that stick up higher than the surface?
Yes, you can clip longer pieces to even out your carpet surface, but don’t yank them out. The surrounding yarns will eventually fill the space.
How do I prevent static electricity?
It’s low humidity that causes static to build up in your carpet—consider adding a humidifier to your home. If you also have hardwood in your home, using a humidifier will keep the wood from shrinking and expanding—an additional advantage.
I rearranged my room and have permanent dents where furniture used to be. How do I get rid of them?
You can try holding a hot steam iron 4 to 5 inches above the dent, being very careful to not touch the carpet. Then use the edge of a kitchen knife to work the pile back in to place. See our removing indentations video for additional tips.
What’s the most important thing I can do to maintain my new Malkin’s carpet?
Frequent vacuuming is the best thing you can do to prolong the life of your carpet. High-traffic areas should ideally be vacuumed daily. Be sure to use a good vacuum cleaner, preferably one certified through the Carpet and Rug Institute (CRI). See our carpet care video.
How can I keep my laminate or hardwood floors looking great?
Resist wet-mopping, damp-mopping or cleaning your hardwood with water! The experts at Malkin’s recommend immediately wiping up any spills, installing protector pads on all furniture that comes in contact with the floors and purchasing a quality hard surface cleaner. Be sure to cut your pets’ nails and keep their paws clean so they don’t track in substances that can stain or scratch. And avoid walking across the floor with high heels which can leave dents and damage your floors. See our hardwood floor cleaning video.
How do I care for my tile and stone floors?
We recommend that you do NOT use abrasive cleaners or cleaners that contain lemon, ammonia or vinegar. These types of cleaners can scratch your floors or affect the sealer or grout. Instead, mop the floors with a damp mop and detergent specifically formulated for tile. Natural stone floors require a different maintenance routine and cleaners specifically designed for stone. Ask us for product recommendations and how to care for your natural stone flooring.
Does Malkin’s Flooring sell more than just carpet?
Yes! In addition to carpet, Malkin’s specializes in hardwood flooring, ceramic tile, laminate floors, vinyl flooring (sheet and tile), luxury vinyl tile and area rugs.
Are there samples available to take home?
At Malkin’s Flooring we expect the customer to take home samples-in fact, we encourage it! It is important to look at samples in the daytime, at night and in the various lighting conditions of a particular room. We also offer a Shop At Home service where we bring flooring selections directly to your home. You can make an appointment right on our website.
What type of training does your staff receive?
Malkin’s Flooring understands the value of well-trained, knowledgeable and skilled employees. We make every effort to participate in training programs and seminars to continually improve our product knowledge and skills. Our expert flooring team has a combined 246 years of flooring experience, and they create raving fans every day!
Do you offer financing?
Yes. Malkin’s Flooring has a finance program designed to fit your budget. Stop in and visit with any of our sales staff to learn what options are available.
Should I wait to paint or wallpaper my room after the new floor is installed?
If you plan on painting a room, it is best to do this prior to a new floor being installed. Old floor treatments provide a great drop cloth. Wallpaper, however, is best applied after a new floor is installed. Some flooring products can damage wallpaper and painted walls quite easily. Touching up a painted area requires much less work than a wallpapered area. It is always recommended that you make sure to have extra paint and wallpaper upon completion of a flooring project to attend to any unforeseen touch-ups. Our installers always take great care to minimize damage.